Cancellation policy

CANCELLATION OF CUSTOM-MADE SUITS/PRODUCTS

You can cancel your order at any time. However, because your bikini/figure suit/shoes have been custom-made specifically for you, the amount you'll be refunded depends on how much work we've done. Please refer to our Refund Policy for more details.

 

Please note that we may cancel your order and issue a full refund if:

  • After reviewing your show date and requirements, we conclude there is not enough time for us to make and deliver your suit by the date of your show.

  • We do not receive a reply to our email asking for sizing information, and your show date is too soon for us to make and deliver your suit.

WHAT TO DO IF YOU'D LIKE TO CANCEL YOUR ORDER

  1. Notify us and quote your order number. It makes it easier for us to identify you and your order if you use the same email address used to make your purchase.

  2. We'll assess how much work we've done on your order and let you know the amount you will be refunded.

  3. The refund amount is issued to the credit card / Paypal account you used to make your purchase.

CANCELLATION DUE TO SIZING INFORMATION NOT RECEIVED OR RECEIVED TOO LATE

If we have not received your sizing information and it looks like we are going to run out of time to make and deliver your suit:

  1. We notify you via email that your order may be canceled if we still do not hear from you within the next 24 hours.

  2. If we still do not hear back from you with the information we need, we then notify you of the cancellation.

  3. We cancel your order and issue a full refund to your credit card or Paypal account you used to make your purchase.

CANCELLATON DUE TO TOO SHORT NOTICE

When we receive your order, we will assess your show date to see whether your suit can be delivered in time for the show. If we can deliver the suit before the show then we'll send you an email requesting your sizing information and measurements.

However, if you place the order with too short notice and we don't think we can deliver the suit on time:

  1. We will notify you of the circumstances and our intention to cancel the order.

  2. Unless we hear from you with a new, achievable show date, we then proceed to cancel your order.

  3. A full refund is issued to your credit card or Paypal account you used to make your purchase.